Google Education Certified Account

TCSD Google Apps for Education

Questions and Answers

 

Questions
1)  WHO IS ELIGIBLE FOR TCSD GOOGLE APPS?
2)  HOW DO I GET ACCESS TO TCSD GOOGLE APPS?
3)  WHO OWNS MY GOOGLE DOCS?
4)  CAN I CHANGE OWNERSHIP OF A DOC?
5)  WHAT HAPPENS TO MY SHARED DOCUMENTS IF MY ACCOUNT IS DELETED AFTER I LEAVE THE DISTRICT?
6)  WHAT KIND OF CONTENT CAN BE PUT IN TCSD GOOGLE APPS?
7)  IF I REQUEST A TCSD GOOGLE ACCOUNT AND ALREADY HAVE A GOOGLE ACCOUNT, IS MY ACCOUNT MERGED WITH THE TCSD ACCOUNT?
8)  WHAT HAPPENS TO MY ACCOUNT WHEN I GRADUATE OR LEAVE THE DISTRICT?
9)  WHAT HAPPENS TO ANY DATA I HAD IN GOOGLE WHEN MY ACCOUNT IS DELETED?
10)  WHAT DO I DO IF I HAVE QUESTIONS OR PROBLEMS USING TCSD GOOGLE APPS?
11)  ALTHOUGH GOOGLE HAS PROVIDED AN AMPLE AMOUNT OF STORAGE, THE AMOUNT OF SPACE IS LIMITING TO ME, HOW CAN I REQUEST ADDITIONAL SPACE – I SEE AN OPTION TO PURCHASE MORE STORAGE, CAN I USE THAT?
12)  WHEN I TRY TO USE CERTAIN GOOGLE SERVICES I RECEIVE A " IS NOT AVAILABLE FOR YOUR ORGANIZATION (TCSD.EDU). PLEASE CONTACT YOUR ADMINISTRATOR TO ENABLE THIS SERVICE. IF YOU'RE AN ADMINISTRATOR, LEARN MORE HERE." MESSAGE. HOW DO I REQUEST THAT A SERVICE BE ENABLED FOR ME?
 
Answers
1)  Q WHO IS ELIGIBLE FOR TCSD GOOGLE APPS?
A

All current students, faculty, and staff are eligible to use TCSD Google Apps for Education

2)  Q HOW DO I GET ACCESS TO TCSD GOOGLE APPS?
A

Google Apps are available now for current students, faculty, and staff of the District, at the following address: http://google.tcsd.org

3)  Q WHO OWNS MY GOOGLE DOCS?
A

You, as the TCSD Google Apps user, own the docs, not Google.

4)  Q CAN I CHANGE OWNERSHIP OF A DOC?
A

Yes, but only to or from someone within the TCSD Google domain.

5)  Q WHAT HAPPENS TO MY SHARED DOCUMENTS IF MY ACCOUNT IS DELETED AFTER I LEAVE THE DISTRICT?
A

Those with whom they have been shared will lose access to them unless they had previously copied them elsewhere.

6)  Q WHAT KIND OF CONTENT CAN BE PUT IN TCSD GOOGLE APPS?
A

Under the terms of the District's agreement with Google, it is permissible to store documents containing information classified as "Education Records" under FERPA in TCSD Google Apps. The use of Google Apps for protected health information (PHI) is not compliant with patient privacy requirements, including HIPAA. Therefore, PHI cannot be transmitted, stored or shared via any Google Apps application.

7)  Q IF I REQUEST A TCSD GOOGLE ACCOUNT AND ALREADY HAVE A GOOGLE ACCOUNT, IS MY ACCOUNT MERGED WITH THE TCSD ACCOUNT?
A

No, your TCSD Google account is a new account, fully independent of any accounts you may have previously created with Google. You can link the accounts through forwarding or fetching mail, but they remain fully independent.

8)  Q WHAT HAPPENS TO MY ACCOUNT WHEN I GRADUATE OR LEAVE THE DISTRICT?
A

For staff, the normal procedure is that the account will enter a 45 day hold process after which it is deleted. For students, our policy is that we maintain your account for a one semester grace period, and, if you have not become re-affiliated through academic registration or employment within the District, your account will be deleted.

9)  Q WHAT HAPPENS TO ANY DATA I HAD IN GOOGLE WHEN MY ACCOUNT IS DELETED?
A

You must migrate, export, or otherwise save your data, or it will be deleted. Google provides tools to migrate your TCSD Google account to a personal Google site with them, or to export the files to common html formats for import into other systems.

10)  Q WHAT DO I DO IF I HAVE QUESTIONS OR PROBLEMS USING TCSD GOOGLE APPS?
A

Extensive help for Google Apps is available at the Google Apps Learning Center, http://learn.googleapps.com/

11)  Q ALTHOUGH GOOGLE HAS PROVIDED AN AMPLE AMOUNT OF STORAGE, THE AMOUNT OF SPACE IS LIMITING TO ME, HOW CAN I REQUEST ADDITIONAL SPACE – I SEE AN OPTION TO PURCHASE MORE STORAGE, CAN I USE THAT?
A

TCSD Google Apps does not currently offer additional/increased storage space, nor can you purchase additional storage space.

12)  Q WHEN I TRY TO USE CERTAIN GOOGLE SERVICES I RECEIVE A " IS NOT AVAILABLE FOR YOUR ORGANIZATION (TCSD.EDU). PLEASE CONTACT YOUR ADMINISTRATOR TO ENABLE THIS SERVICE. IF YOU'RE AN ADMINISTRATOR, LEARN MORE HERE." MESSAGE. HOW DO I REQUEST THAT A SERVICE BE ENABLED FOR ME?
A

The District's agreement with Google covers the "core services", which are now available. We will evaluate other Google services as they become available to Google Apps for Education customers and determine their suitability to the District community. If you have questions about the availability of a specific Google service in TCSD Google Apps, please inform your Tech Support Representative.